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DALLAS NEWS -- Mar 10 -- True.com will pay $1.5m in refunds to customers who were charged fees after they canceled their memberships. According to the settlement, True.com must revise its auto-subscription system to avoid future members from being accidentally charged. More than 150,000 members are expected to get a cash or membership refund, according to court documents.

Mark Brooks: Canceling a dating membership should be possible online within 3 clicks of logging in. It should NOT be necessary to phone or fax in order to cancel a membership. I signed up for TRUE last year, along with a number of other sites, and canceling was pretty straightforward over the phone. (Full Disclosure: TRUE is a former PR and business development client of Courtland Brooks)

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Mark Brooks
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jasonvan · Joined: 02 Jun 2009 Posts: 10

This is why I go free. I've had way too many experiences with online companies continuing to charge my visa even after I cancelled my membership. If you contact visa, they tell you that you have to get the company to cancel...they can't cancel for you. Crazy, eh? The only thing they can do (visa) is open up an investigation. It could take weeks to months, and you will still have to pay while the "investigation" is going on. This is what they told me. I had about a 2 hour conversation with one of the people in charge.

Now I'm very reluctant to use my credit card online. When I join a dating site, I now go free.

Jason Vandenbrink
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